Identifying the Qualities of a Good ERP Vendor
Enterprise resource planning (ERP) systems are everywhere. From grocery stores to hospitals and department stores to restaurants, these high-functioning programs oversee and automate several key processes in a business. Some of the key benefits of ERP system implementation include improving day-to-day operations, access to real-time insights into company finances, and a competitive edge in a saturated market.
However, ERP solutions are only as good as the vendor selling them. Having a highly efficient program in the company arsenal alone is not a guarantee of higher productivity nor increased revenue streams. It is the vendor, the expert on the program and its functionalities, who will give the company the tools needed to use the ERP system and maximize its benefits. Thus, finding a reliable ERP seller to partner with is a crucial step in the ERP implementation process.
To start, here are some of the most important qualities to look for when searching for an ERP solutions provider.
Accessibility
ERP integration is not a one-time deal. It is an ongoing process that lasts beyond the deployment of the system. After all, when running such a complex program, issues are bound to spring up, such as technical errors, training assistance, or need for extra functionalities. Thus, companies need to be able to contact their ERP vendors easily and have these issues promptly addressed. In this manner, the company can feel assured that operations can resume quickly even when an issue in the system shows up.
Effective Communication
Implementing an ERP system is more than just installing a program on a computer. It is identifying gaps and pain points in daily processes and striving to find solutions for those problems. Hence, companies should look for ERP vendors who can listen to their problems, understand them, and formulate suitable solutions with the help of ERP. As such, make sure to steer clear of vendors who only wish to sell a product and don’t seem to have a clear understanding of the company’s standing.
Domain Expertise and Adaptability
ERP systems are exceedingly complex. The most effective way to use and implement them in a company is to partner with a vendor who has complete mastery over the program. Trustworthy sellers will know their ERP solutions inside-out, from its available modules to the most effective integration method. With a solid grasp of a company’s daily processes, they will recommend modules, memory sizes, and platforms that best fit the company’s needs.
Another thing companies should look for is adaptability. There is no cookie-cutter ERP solution that applies to all types of businesses across different industries. More often than not, the ERP system requires a level of customization to match well with the company’s operations. Hence, ERP vendors should also be flexible enough to adapt to these changes when they appear.
Additionally, reliable vendors will also be knowledgeable in various industries and stay up-to-date on any current trends in the biz. In short, they do their homework, and this type of ERP solutions provider is the one that businesses should seek out.
Offers Training and Other Related Documentation
Using an ERP system takes practice, and it will take some time before employees will get used to the program. As such, training seminars are a must for companies seeking to integrate ERP solutions. It is natural to seek help from the vendors who are the experts on their ERP products, so companies must ask if they offer training while and after the deployment of the system. After all, with employee turnovers and constant ERP updates, employees need to be kept up to speed for smooth operations.
Proven Methodology and Track Record
Like any customer who’s looking to sign up with a quality service, companies should conduct a background check on their potential ERP partners. Start by looking up customer reviews online. There will often be a mix of positive and negative reviews, so carefully weigh them before shortlisting your potential candidates. Be cautious of sellers with multiple bad reviews, and reach out to the customers who gave these reviews as necessary.
The other thing companies can do is ask the ERP vendor for a list of references. Contact the companies on the list and ask about their experience and how effective the program is to their business. Importantly, ask about the seller’s implementation method. A solid ERP seller will not look for shortcuts and ensure that the project is accomplished properly, leading to a string of satisfied customers.
Overall, companies have to consider many things when checking out a prospective ERP provider. For businesses looking for ERP vendors in the Philippines, however, look no further because ANSI has their back.
ANSI has over 30 years of experience in the industry, helping multiple rising and established businesses improve their daily operations. With the company’s best interests in mind, ANSI has helped their clients bolster their productivity and ensure that their finances are in check, allowing them to reach new heights.
To learn more about ANSI and its services, contact ANSI today.
